Can’t Connect? Try these before calling us!
Step 1: Reboot everything
- Reboot in this order: Radio, then router (if you have one), then computer(s)
- How to reboot a radio or router: pull the power plug out of the unit, count to 10 slowly, put power plug back in the unit, wait 30 seconds for unit to stabilize
Step 2: Check lights on devices
- Do you have lights on the network card in your computer?
- (some very old cards have no lights – skip this one)
- If no lights -> network cable is bad or unplugged
- Do you have lights on the router (if you have one)?
- If no lights -> check power to router, be sure cables are snug, router may be bad
- Do you have lights on the radio ?
- If no lights -> check power to radio
Step 3: Check programs on your computer
- Turn off your firewall / check its settings
- (popular firewalls include: Norton, Zone Alarm, Kerio, McAfee, BlackIce)
- Windows 7 users have a built-in firewall
- If you can connect with your firewall off, its settings need to be adjusted
- Check Internet connection settings on Internet Explorer
- Check security zones, content settings, privacy settings
- Check network settings
- Make sure your network is enabled, network card driver is up to date
- Check for viruses/worms
- (popular anti-virus programs include: Norton, McAfee, AVG, Panda, PC-Cillin, Microsoft Security Essentials, Kaspersky, F-Secure)
- Run a full system anti-virus scan
- Check for spyware
- (popular spyware removal tools include: Ad-Aware, SpyBot, Norton, McAfee, Malwarebytes, Combofix)
- Run a full system spyware scan