Can’t Connect? Try these before calling us!

Step 1: Reboot everything

• Reboot in this order: Radio, then router (if you have one), then computer(s)
• How to reboot a radio or router: pull the power plug out of the unit, count to 10 slowly, put power plug back in the unit, wait 30 seconds for unit to stabilize

Step 2: Check lights on devices

• Do you have lights on the network card in your computer?
  • (some very old cards have no lights – skip this one)
  • If no lights -> network cable is bad or unplugged
• Do you have lights on the router (if you have one)?
  • If no lights -> check power to router, be sure cables are snug, router may be bad
• Do you have lights on the radio ?
  • If no lights -> check power to radio

Step 3: Check programs on your computer

• Turn off your firewall / check its settings
  • (popular firewalls include: Norton, Zone Alarm, Kerio, McAfee, BlackIce)
  • Windows 7 users have a built-in firewall
  • If you can connect with your firewall off, its settings need to be adjusted
• Check Internet connection settings on Internet Explorer
  • Check security zones, content settings, privacy settings
• Check network settings
  • Make sure your network is enabled, network card driver is up to date
• Check for viruses/worms
  • (popular anti-virus programs include: Norton, McAfee, AVG, Panda, PC-Cillin, Microsoft Security Essentials, Kaspersky, F-Secure)
  • Run a full system anti-virus scan
• Check for spyware
  • (popular spyware removal tools include: Ad-Aware, SpyBot, Norton, McAfee, Malwarebytes, Combofix)
  • Run a full system spyware scan